Customer Care Agent - Relocate to Warroad, MN

Marvin • Warroad, MN

7d • $23 - $29 • Onsite

About The Position

As a Customer Care Agent at Marvin, you’ll be the go-to expert for dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation while delivering a seamless and empathetic experience. The role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day.

The job is located in Warroad, Minnesota. A relocation benefit package may be available to eligible candidates considering a move to Warroad. Marvin’s package includes movement of household goods, temporary housing, and support from a relocation counselor.

The role offers a $1,500 sign-on bonus. Compensation is $23.00–$29.00 per hour, based on experience.

Requirements

• At least 2 years of experience in a customer-facing role.
• Experience using CRM systems such as Salesforce to manage customer interactions.
• A track record of resolving customer issues efficiently while maintaining strong relationships.
• Proven team collaboration skills.
• Comfort mentoring others and sharing expertise across teams.
• Strong organizational and project management skills.
• Ability to learn Marvin’s systems and apply product knowledge to customer solutions.

Nice To Haves

• Familiarity with the building materials, construction, or manufacturing industries.
• Associate degree or higher, or equivalent experience.

Responsibilities

• Serve as the primary contact for customer inquiries across phone, email, and chat, providing timely and accurate support.
• Educate dealer partners on Marvin’s Order Management software, products, and warranty processes through virtual or in-person training.
• Manage customer interactions from start to resolution, providing solutions aligned with Marvin’s policies and service standards.
• Support onboarding for new dealers and partners, including account setup and initial training.
• Collaborate with teams and share expertise; mentor others as appropriate.

Benefits

• $1,500 sign-on bonus.
• Relocation benefit package may be available to eligible candidates and includes movement of household goods, temporary housing, and a relocation counselor.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree