Customer Care Agent - Relocate to Warroad, MN

Marvin•Warroad, MN

1d•Onsite

About The Position

As a Customer Care Agent at Marvin, you’ll be the primary support expert for dealers and customers with product questions, warranty concerns, and system navigation. The role supports Marvin’s customer experience strategy by providing seamless, empathetic service and helping customers resolve issues. The position is located in Warroad, Minnesota. A $1,500 sign-on bonus is offered, and eligible employees considering relocation may qualify for a relocation benefit package that can include household-goods moving, temporary housing, and relocation counseling. Marvin is a family-owned and -led window and door company with operations in 19 cities across North America and more than 8,000 team members. The company says it prioritizes safety and employee wellbeing and offers benefits from day one, including health insurance, paid holidays, paid parental leave, and a 401(k) retirement savings match. Compensation is $23.00–$29.00 per hour, based on experience.

Requirements

At least 2 years of experience in a customer-facing role.
Experience using CRM systems such as Salesforce to manage customer interactions.
A track record of resolving customer issues efficiently while maintaining strong relationships.
Proven ability to collaborate with a team.
Comfort mentoring others and sharing expertise across teams.
Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
Strong organizational and project management skills.

Nice To Haves

Familiarity with building materials, construction, or manufacturing industries.
Associate degree or higher, or equivalent experience.

Responsibilities

Serve as the primary contact for customer inquiries by phone, email, and chat, providing timely and accurate support.
Educate dealer partners on Marvin’s Order Management software, products, and warranty processes through virtual or in-person training.
Manage customer interactions from initial contact through resolution, providing solutions aligned with Marvin’s policies and service standards.
Support onboarding for new dealers and partners, including account setup and initial training.
Collaborate with teams and share expertise, including mentoring others.

Benefits

$1,500 sign-on bonus.
Relocation benefit package for eligible relocating employees; may include household-goods moving, temporary housing, and relocation counseling.
Health insurance.
Paid holidays.
Paid parental leave.
401(k) retirement savings match.
$300 annual wellbeing account.
Better Living Day, a paid day off.
Annual profit sharing.
Organized volunteer opportunities through Giving at Marvin.
Brighter Days Fund financial support during personal hardships.