Christmas Customer Assistant - Food - Ludlow

Marks & Spencer•Ludlow, IL

4d•Onsite

About The Position

Join M&S as a Customer Assistant in the Food section, serving customers in a fast-paced retail environment. The role involves delivering excellent customer service, recommending and selling food products, and helping customers find the products they want. You will use digital tools, including the Sparks App and in-store devices, to enhance the customer experience. You will work as part of a supportive team and adapt to changing demands across different areas of the store. This is a Christmas role involving late-night working. Successful candidates may be asked to work up to full-time hours in the weeks commencing 13 and 20 December. The +£3.00 per hour unsocial premium applies only to hours worked between 22:00 and 06:00. Applicants must be at least 18 because the role involves late nights.

Requirements

Must be at least 18 years old because the role involves late-night working.
Be digitally confident and able to use digital tools and in-store devices.
Be resilient and committed, able to work at pace under pressure, and focused during busy periods.
Be a team player and flexible about working across different store areas.
Take pride in knowledge of M&S Food products.

Responsibilities

Provide remarkable customer service and help customers feel valued.
Confidently recommend and sell food products to customers.
Serve customers, replenish stock, and help drive sales growth.
Use digital tools, including the Sparks App and in-store devices, to enhance the customer experience and help customers get the products they want.
Contribute to a positive team environment and support colleagues in delivering a seamless customer experience.
Work flexibly across different areas of the store and adapt to changing retail demands.