Christmas Customer Assistant - Food - Ludlow

Marks & Spencer • Ludlow, IL

2d • Onsite

About The Position

Join M&S as a Customer Assistant in the Food section, providing fast-paced, high-quality customer service and supporting sales during the Christmas period. This frontline role involves serving customers, filling shelves, recommending and selling M&S food products, and helping customers find the products they want. You will use digital tools, including the Sparks App and in-store devices, to enhance the customer experience.

The role requires resilience and adaptability in a high-pressure retail environment. You will work across different areas of the store as operational needs change and contribute to a positive, supportive team environment. The role involves overnight work, so applicants must be at least 18. Successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December. A £3.00 per hour unsocial premium applies only to hours worked between 22:00 and 06:00.

Requirements

• Must be at least 18 years old because the role involves working through the night.
• Able to thrive under pressure and stay fast, focused, and sharp when the store is busy.
• Resilient, committed, and able to meet strong customer demand.
• Digitally confident and willing to use the Sparks App and in-store devices.
• A team player who supports colleagues.
• Flexible and adaptable to work across different areas of the store.

Responsibilities

• Deliver excellent, fast-paced customer service and ensure customers feel valued.
• Serve customers, fill shelves, and help drive sales growth.
• Confidently recommend and sell M&S food products.
• Use digital tools, including the Sparks App and in-store devices, to improve the customer experience and help customers get the products they need.
• Work across different areas of the store and adapt to changing retail demands.
• Support colleagues and contribute to a positive, high-energy team environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed