Christmas Customer Assistant - Ludlow
About The Position
Join M&S as a Customer Assistant in the Food section, providing frontline service in a fast-paced retail environment. The role involves recommending and selling food products, supporting customers, and helping drive sales while meeting strong customer demand. Colleagues use digital tools, including the Sparks App and in-store devices, to improve the customer experience and help customers find the products they need. The role requires adaptability across different areas of the store and shifts, and contributing to a positive, energetic team that supports one another. Various work patterns will be discussed at interview. Due to operational requirements, successful candidates may be asked to work up to full-time hours during the weeks commencing 13 and 20 December. This is a Christmas retail role within M&S’s wider business transformation, which includes introducing new retail experiences and using digital tools to enhance customer service. M&S states that it aims to be inclusive and is committed to an active Inclusion, Diversity and Equal Opportunities Policy.
Requirements
- Be resilient and committed, and able to thrive in a high-pressure environment.
- Be passionate about M&S Food products and take pride in product knowledge.
- Be digitally confident and able to use digital tools.
- Be a team player who works hard and supports colleagues.
- Be flexible and able to adapt to different store areas and changing demands.
- Be prepared to work up to full-time hours during the weeks commencing 13 and 20 December, if asked due to operational requirements.
Responsibilities
- Deliver high-quality customer service at pace and help customers feel valued.
- Confidently recommend and sell M&S Food products to customers.
- Serve customers, sell products, replenish shelves, and help drive sales growth.
- Use digital tools, including the Sparks App and in-store devices, to enhance customer experience and help customers get the products they want.
- Work across various areas of the store and adapt to changing retail demands.
- Contribute to a positive, high-energy team environment and support colleagues in delivering a seamless customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
