Christmas Customer Assistant - Food - Ludlow

Marks & Spencer•Ludlow, IL

About The Position

Join M&S as a Customer Assistant in the Food section. This frontline retail role involves delivering fast, five-star customer service, confidently recommending and selling food products, and helping customers find the products they want. The successful candidate will work in a high-pressure environment, contribute to sales growth, and use digital tools to improve the customer experience. The role requires teamwork and flexibility to work across different store areas as operational needs change. The role includes late-night shifts. Applicants must be at least 18 years old. The listed shifts are Sunday, Monday, Tuesday, Friday, and Saturday from 22:00 to 06:00. A £3.00-per-hour unsocial premium applies only to hours worked between 22:00 and 06:00. Successful candidates may be asked to work up to full-time hours in the weeks commencing 13 and 20 December.

Requirements

Applicants must be at least 18 years old because the role involves working late nights.
Be digitally confident and able to use tools such as the Sparks App and in-store devices.
Be resilient and committed, able to work under pressure and maintain pace and focus during busy periods.
Take pride in knowledge of M&S Food products and confidently recommend and sell them.
Be a team player and adaptable to changing store requirements.

Responsibilities

Deliver remarkable, five-star customer service at pace.
Recommend and sell M&S Food products to customers.
Serve customers, sell products, replenish shelves, and help drive sales growth.
Use digital tools, including the Sparks App and in-store devices, to improve the customer experience and help customers get the products they want.
Work collaboratively to support colleagues and deliver a seamless customer experience.
Work flexibly across different areas of the store in response to changing operational demands.