Christmas Customer Assistant - Food - Ludlow

Marks & Spencer • Ludlow, IL

4d

About The Position

Join M&S as a Customer Assistant in the Food section, serving customers in a fast-paced retail environment. This frontline role involves delivering excellent service, recommending and selling food products, keeping shelves filled, and supporting sales growth. You will use digital tools, including the Sparks App and in-store devices, to improve customers’ shopping experience and help them find the products they need.

The role calls for a resilient, committed brand ambassador who can stay focused under pressure, contribute to a positive and supportive team environment, and adapt to working across different areas of the store. The listed regular work pattern is Tuesday through Saturday, 22:00–06:00. The £3.00-per-hour unsocial premium applies only to hours worked between 22:00 and 06:00. Because the role involves late nights, applicants must be at least 18. Successful candidates may be asked to work up to full-time hours in the weeks commencing 13 and 20 December.

Requirements

• Applicants must be at least 18 years old because the role involves late-night work.
• Ability to thrive under pressure and remain sharp, fast, and focused in a busy store.
• Digital confidence and ability to use tools such as the Sparks App and in-store devices.
• Teamwork, resilience, commitment, and flexibility to work across store areas.

Responsibilities

• Deliver remarkable customer service and help customers feel valued.
• Recommend and sell M&S food products to customers.
• Serve customers, fill shelves, and help drive sales growth.
• Use digital tools, including the Sparks App and in-store devices, to enhance the customer experience and help customers get the products they want.
• Work effectively under pressure during busy periods.
• Support colleagues in delivering a seamless customer experience.
• Adapt to working across different areas of the store as business needs change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed