New Store Opening - Customer Assistant - Fashion, Home & Beauty - Speke New Mersey
About The Position
Join M&S as a Customer Assistant in the Fashion, Home & Beauty section at the new Speke New Mersey store. This frontline role focuses on providing style advice and five-star customer service, driving sales, helping grow M&S’s share in the style space, and helping customers discover fashionable products. The role requires working effectively in a high-demand retail environment, maintaining high standards while balancing speed and accuracy, and adapting to changing customer and business needs. You will use digital tools, including the Sparks App and in-store devices, to improve the customer experience and support M&S’s digital transformation. You will contribute to a positive, energetic store team and support colleagues. The work pattern involves various shifts across a seven-day operation.
Requirements
- Passion for fashion and a fashion-forward outlook.
- Resilience and confidence in serving customers and representing the brand.
- Digital confidence and willingness to use digital tools.
- Ability to work efficiently and accurately under pressure.
- Teamwork and flexibility to work where needed.
Responsibilities
- Provide style advice and five-star service to customers.
- Drive sales and help customers discover on-trend fashion products.
- Act as a confident brand ambassador and serve customers.
- Use digital tools, including the Sparks App and in-store devices, to enhance the customer experience.
- Maintain high standards while working efficiently and accurately, including during busy periods.
- Support colleagues and contribute to a positive store environment.
- Adapt to different tasks and changing customer and retail business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
