About The Position

The Customer Assistant in Operations supports the store’s behind-the-scenes work, helping keep the shop floor stocked, clean, and ready for customers. The role involves managing stock and deliveries, moving products efficiently, and using digital tools to track deliveries and manage stock. It is physically demanding and high intensity, requiring urgency, accuracy, and adaptability. The colleague may work across the wider store and support teams across functions. This role works through the night as part of a seven-day operation; the stated unsocial-hours premium of £3.00 per hour applies only to hours worked between 22:00 and 06:00. Colleagues must be at least 18 years old for health and safety reasons.

Requirements

  • Must be 18 years of age or older.
  • Digital confidence and ability to use digital tools to track deliveries and manage stock.
  • Teamwork and willingness to support colleagues across the store.
  • Flexibility and adaptability to work across the wider store and meet retail demands.
  • Ability to perform physically demanding, high-intensity work.

Responsibilities

  • Manage stock and deliveries.
  • Keep the shop floor full, clean, and ready for customers.
  • Move products with urgency and accuracy to maintain the flow of stock.
  • Use digital tools to track deliveries and manage stock efficiently.
  • Work across the wider store as needed and support colleagues across functions.
  • Adapt to changing retail demands, including deliveries and stock movement.

Benefits

  • £3.00 per hour unsocial-hours premium for hours worked between 22:00 and 06:00
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