About The Position

The Customer Assistant in Operations is responsible for the backstage work that keeps the store operating smoothly. This physically demanding, high-intensity role involves managing stock and deliveries and completing other behind-the-scenes tasks so the shop floor stays full, clean, and ready for customers. The work requires speed, focus, urgency, and accuracy to keep products moving and available. The role involves working late nights and various shifts across a seven-day operation. Flexibility is important, including adapting to work across the wider store and handling tasks ranging from early-morning deliveries to shifting stock later in the day. Colleagues use digital tools to track deliveries and manage stock efficiently, and work across functions to support other colleagues. The role requires colleagues to be at least 18 years old for health and safety reasons. An unsocial-hours premium of £3.00 per hour is added only for hours worked between 22:00 and 06:00.

Requirements

  • Must be at least 18 years old.
  • Must be digitally confident and able to use digital tools to track deliveries and manage stock.
  • Must be flexible and able to work across the wider store as needed.
  • Must be a team player, supporting colleagues across the store.
  • Must be able to undertake physically demanding, high-intensity work.

Responsibilities

  • Manage stock and deliveries.
  • Complete behind-the-scenes work to keep the shop floor full, clean, and ready for customers.
  • Move products efficiently, with urgency and accuracy, to support product availability.
  • Use digital tools to track deliveries and manage stock.
  • Work across the wider store as needed and support colleagues across functions.
  • Adapt to changing retail demands, including early-morning deliveries and shifting stock later in the day.

Benefits

  • £3.00 per hour unsocial-hours premium for hours worked between 22:00 and 06:00
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