Christmas Customer Assistant - Fashion, Home & Beauty - Gretna Outlet

Marks & Spencer • Gretna, FL

5d • Onsite

About The Position

Join M&S as a Customer Assistant in the Fashion, Home & Beauty section. This frontline retail role involves providing style advice and five-star customer service, driving sales, and helping customers discover fashionable, on-trend products. The successful candidate will act as a confident and resilient brand ambassador in a busy, high-demand store environment, using digital tools to enhance the customer experience and support M&S’s retail transformation. Candidates should maintain high standards while working efficiently and accurately, contribute to a positive team environment, and adapt to changing operational needs. The role is seasonal Christmas work. The stated pattern is Sunday, Tuesday, Friday and Saturday, 14:00–18:00. Successful candidates may be asked to work up to full-time hours in the weeks commencing 13 and 20 December.

Requirements

• Passion for fashion and a customer-focused approach.
• Confidence and resilience as a brand ambassador.
• Digital confidence and willingness to use digital tools.
• Ability to work at pace and maintain speed, accuracy, and high standards under pressure.
• Teamwork and flexibility to adapt to changing operational needs.

Responsibilities

• Provide customers with style advice and five-star service.
• Drive sales and help customers discover fashionable, on-trend products.
• Represent the M&S brand while serving customers and selling fashion items.
• Use digital tools, including the Sparks App and in-store devices, to enhance the customer experience.
• Maintain high standards while working efficiently and accurately in a busy environment.
• Support colleagues and contribute to a positive, purposeful store environment.
• Adapt to changing customer and store needs and work where required.
• Be available to work up to full-time hours in the weeks commencing 13 and 20 December if asked.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed