Sr. Customer Assistance Representative- Pleasantburg Drive

Enterprise Mobility•Greenville, SC

5d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its Enterprise Rent-A-Car branch at 399 N Pleasantburg Drive, Greenville, South Carolina. The role provides face-to-face and phone assistance to internal and external customers, including rental backup, customer service, and administrative support. The position offers a starting rate of $18 per hour based on a 40-hour workweek. The schedule is Monday, Tuesday, Wednesday, and Friday from 7:30 a.m. to 6:00 p.m.; Saturday from 8:00 a.m. to 1:00 p.m. on rotating weekends; Thursday and Sunday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED equivalent required.
At least 1 year of prior customer service, retail, or administrative support experience required.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years.

Nice To Haves

Some college preferred.

Responsibilities

Take incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned matters.
Assist customers in person and by phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess rental vehicle condition upon return.
Process vehicle returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform miscellaneous and backup job-related duties as assigned.