Sr. Customer Assistance Representative- Pleasantburg Drive

Enterprise • Greenville, SC

3d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its branch at 399 N Pleasantburg Drive, Greenville, South Carolina. The role provides customer service through face-to-face and telephone interactions, assisting internal and external customers with rental needs, rental backup, and administrative support. The employee gains knowledge through local training and hands-on experience. The position pays $18 per hour based on a 40-hour workweek and follows a schedule that includes rotating Saturdays.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States without requiring employment authorization sponsorship from the company now or in the future.
• High school diploma or GED equivalent required.
• At least one year of prior customer service, retail, or administrative support experience required.
• Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• Must have no drug- or alcohol-related conviction on the driving record in the past five years.

Nice To Haves

• Some college preferred.

Responsibilities

• Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve customer issues involving customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and by phone, assess rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Assess the condition of rental vehicles upon return.
• Process vehicle returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and providing assistance as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Offer optional protection products, upgrades, fuel options, and additional equipment as applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED