Customer Assistance Representative Sr. - Burbank Airport

Enterprise•Burbank, CA

2d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr. (CAR Sr.) for its Enterprise brand at the Burbank Airport location, 2501 N Hollywood Way, Burbank, CA 91505. The role provides customer service to internal and external customers, primarily face-to-face, while supporting branch operations and rental needs. Through local training and hands-on experience, the CAR Sr. provides administrative support, assists customers, and serves as a rental backup in a large home-city branch or airport location. Pay starts at $20 per hour. The position requires open availability and a full-time schedule of 40 hours per week, including days, nights, weekends, and holidays, apart from religious observances.

Requirements

Must be at least 18 years old.
Must have a valid driver's license.
Must have a high school diploma or GED equivalent.
Must have at least 1 year of prior customer service or sales experience; retail or other customer-facing experience is preferred.
Must have open availability and be able to work full time (40 hours per week), including days, nights, weekends, and holidays, apart from religious observances.
Must be authorized to work in the United States and must not require work authorization sponsorship by the company now or in the future.

Nice To Haves

Retail or other customer-facing experience.

Responsibilities

Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required vehicle maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other job-related duties and backup duties as assigned.