Customer Assistance Representative Sr. - Enterprise John Wayne Airport

Enterprise Mobility • Costa Mesa, CA

5d • Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr. (CAR Sr.) for its Enterprise brand at the John Wayne Airport location. The role provides high-level customer service, primarily face-to-face, to internal and external customers while supporting branch and rental needs. Through local training and hands-on experience, the CAR Sr. provides administrative support, assists customers, and serves as a rental backup at a large home city branch or airport location.

The position is full-time, scheduled for 40 hours per week, with a starting pay rate of $20 per hour. Open availability is required to work days, nights, weekends, and holidays, apart from religious observances. The opening is at 19051 Airport Way North, Santa Ana, CA 92707.

Requirements

• Must be at least 18 years old.
• Must have a valid driver's license.
• Must have a high school diploma or GED equivalent.
• Must have at least 1 year of prior sales experience; retail or customer-facing experience is preferred.
• Must have open availability and be able to work 40 hours per week, including days, nights, weekends, and holidays, apart from religious observances.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.

Nice To Haves

• Retail or customer-facing sales experience.

Responsibilities

• Assist customers in person and over the phone, provide customer service, and assess their rental needs.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required vehicle maintenance.
• Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED