Sr. Customer Assistance Representative - Sturgis and Coldwater

Enterprise Mobility • Sturgis, MI

5d • Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative to provide customer service to internal and external customers through face-to-face and phone interactions. Through local training and hands-on experience, the representative provides rental support, assists customers, and delivers administrative support at both the Sturgis and Coldwater offices. The role also includes customer transportation, vehicle return and check-in processing, vehicle care, and administrative and basic accounting tasks.

The position pays $18 per hour and requires working at both listed Michigan locations. The schedule is Monday through Friday, 7:45 a.m. to 5:00 p.m.; Saturday and Sunday are off.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require current or future work authorization sponsorship from the company.
• High school diploma or GED required.
• At least 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than two moving violations and/or at-fault accidents in the past 3 years.
• No drug- or alcohol-related convictions, including DUI/DWI, on driving record within the past 5 years.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and providing assistance as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED