Sr. Customer Assistance Representative - Sturgis and Coldwater

Enterprise • Sturgis, MI

3d • Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative to provide customer service to internal and external customers through face-to-face interactions and over the phone. The role gains knowledge through local training and hands-on experience and provides rental backup, customer service, and administrative support at home-city branches or airport locations. This position works at both the Sturgis and Coldwater, Michigan offices and pays $18 per hour.

The representative assists customers with rental needs, inquiries, reservations, vehicle returns, and related services; supports other branches, insurance companies, dealerships, repair shops, and vendors; and performs administrative and basic accounting tasks. The role may involve marketing rental services and optional products, driving customers, and cleaning vehicles when needed.

The posted schedule is Monday through Friday, 7:45 a.m. to 5:00 p.m., with Saturday and Sunday off. Enterprise Mobility describes itself as a privately held mobility solutions provider operating rental and other transportation services through its brands and affiliates.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States and must not require company work-authorization sponsorship now or in the future.
• High school diploma or GED required.
• At least one year of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
• No drug- or alcohol-related convictions on the driving record within the past five years, including DUI/DWI.

Responsibilities

• Take incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and over the phone and assess their rental needs.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED