CUSTOMER AMBASSADOR (FULL TIME)
Compass Group•Boston, MA
•$20 - $23•Onsite
About The Position
The Customer Ambassador drives a hospitality-focused environment by greeting guests, offering samples, engaging with customers at tables, and leading guest-facing marketing and wellness programs. The role includes explaining menu items, supporting customers in their purchasing decisions, and ensuring food displays and service meet presentation standards. The position is full-time, based in Boston, Massachusetts, and offers weekday schedules of 6:00 AM–3:00 PM, 9:00 AM–5:30 PM, or 10:00 AM–6:00 PM. Previous customer service experience is preferred, and training is available.
Requirements
- Ability to lift and/or move up to 50 pounds.
Nice To Haves
- Previous customer service experience is preferred.
Responsibilities
- Greet every customer and interact in a manner that ensures a high level of hospitality.
- Greet team members and ensure they have what they need to be successful each day.
- Relay relevant customer concerns to supervisors.
- Ensure marketing, wellness, and culinary programs are current and in place.
- Lead weekly promotions and programs for guests.
- Share best practices and recognize co-workers.
- Demonstrate a complete understanding of daily menu items and explain them accurately to customers.
- Advocate selling techniques through good communication and assistance with customers’ buying and decision-making processes.
- Ensure display foods are attractively merchandised according to standards and serve food neatly and attractively.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
