Customer Accounts Advisor

Aarons•Knoxville, TN

11d

About The Position

Aaron’s Customer Accounts Advisors coach customers and help drive payment collections and lease agreement renewals. They explain lease agreement benefits, work to ensure customer satisfaction, and build relationships over the phone and face-to-face to help customers progress toward ownership of their merchandise. The role supports revenue and renewal goals, account recordkeeping, customer collections and renewals, merchandise returns and deliveries, and safe merchandise handling and vehicle operation. The stated hourly pay range is $12.25 to $13.00, with eligibility for performance-based incentive pay. Benefits vary by full-time and part-time employment status.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Uphold the Aaron’s Brand and protect company assets.
Passion for making a positive difference in customers’ lives.
Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Must be able to be DOT certified, if required in the location of the position (United States only).
Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance using appropriate equipment and/or another associate.

Nice To Haves

Retail/customer service experience.
High School diploma, GED, or equivalent.
High energy with the ability to effectively perform all functions of the store.
Proper telephone etiquette.
Maintain a professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure product, and safely operate the company vehicle.
Clean and certify returned merchandise.

Benefits

On Demand Pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program, including free access to mental health resources, life coaching, and more for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay eligibility.