Customer Accounts Advisor

Talent Acquisition/Human Resources, The Aaron's Family of Companies • Texarkana, TX

10d • $12 - $13

About The Position

Aaron’s Customer Accounts Advisors coach customers and drive payment collections and lease agreement renewals. They explain lease agreement benefits, support customer satisfaction with merchandise, and build relationships by phone and face-to-face to help customers progress toward ownership. The role supports store revenue and renewal goals, maintains accurate account records, manages collections and renewals, and assists with returns, deliveries, merchandise preparation, and vehicle-related duties.

The position pays $12.25 to $13.00 per hour and is eligible for performance-based incentive pay. The schedule varies between 8:00 a.m. and 9:00 p.m. Employees work Sunday off plus one additional day off during the week; stores are open six days per week. The role may involve phone contact and home visits, loading and securing products, operating a company vehicle, and lifting merchandise.

Requirements

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation, and persuasion skills.
• Uphold the Aaron’s brand and protect company assets.
• Passion for making a positive difference in customers’ lives.
• Must be at least 21 years of age for positions in the United States and at least 18 years of age in Canada.
• Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
• Must be able to be DOT certified if required at the position location (United States only).
• Able to work a schedule of hours varying from 8:00 a.m. to 9:00 p.m.
• Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance using appropriate equipment and/or another associate.

Nice To Haves

• Retail or customer service experience.
• High school diploma, GED, or equivalent.
• High energy and ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Professional appearance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and appropriately secure product, and safely operate the company vehicle.
• Clean and certify returned merchandise.

Benefits

• On-demand pay through Dayforce Wallet.
• Career advancement opportunities.
• Paid time off, including vacation, sick leave, and holidays.
• Medical, dental, and vision insurance.
• Health Savings Account and Flexible Spending Accounts (United States only).
• 401(k) plan with contribution matching (United States only).
• Employee Assistance Program with access to mental health resources, life coaching, and more for employees and covered family members.
• Employee Purchase Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed