Customer Accounts Advisor

Aarons•El Paso, TX

9d•Onsite

About The Position

Aaron’s Customer Accounts Advisors coach customers and drive payment collections and lease agreement renewals. They understand lease agreement benefits and work to ensure customers are fully satisfied with their products. The role builds customer relationships over the phone and face-to-face, helping customers move closer to ownership of their merchandise. The advisor supports the Customer Accounts Manager in meeting revenue and renewal goals, maintains accurate account records, manages collections and renewals, and assists with merchandise returns and deliveries. The position also includes maintaining route and maintenance sheets, loading and securing products, operating a company vehicle, and cleaning and certifying returned merchandise.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Uphold the Aaron’s brand and protect company assets.
Passion for making a positive difference in customers’ lives.
Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Must be able to be DOT certified if required at the job location in the United States.
Ability to work a schedule of hours varying from 8:00 a.m. to 9:00 p.m.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.

Nice To Haves

Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products and safely operate the company vehicle.
Clean and certify returned merchandise.

Benefits

On-demand pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with access to mental health resources, life coaching, and other support for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay eligibility.