Customer Accounts Advisor

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Redford Charter Township, MI

6d•Onsite

About The Position

Aaron’s Customer Accounts Advisors coach customers and drive payment collections and lease agreement renewals. They explain lease agreement benefits and work to ensure customers are satisfied with their products, building relationships over the phone and face-to-face to help customers move toward owning their merchandise. The role supports store revenue and renewal goals, maintains accurate account records, and handles collections and renewals through customer counseling and contact by phone or home visits as required. It also includes assisting with merchandise returns and deliveries, maintaining route and maintenance sheets, loading and securing products, operating a company vehicle, and cleaning and certifying returned merchandise. The role offers an hourly rate within a range shown as “$X to $Y” in the posting, plus eligibility for performance-based incentive pay. The schedule may vary between 8:00 a.m. and 9:00 p.m. Locations are open six days per week; team members have Sundays off plus one other day off during the week. Benefits vary based on full-time or part-time status.

Requirements

Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Must be able to be DOT certified if required at the position’s location in the United States.
Able to work varying hours between 8:00 a.m. and 9:00 p.m.
Able to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment or another associate.
Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Uphold the Aaron’s brand and protect company assets.
Passion for making a positive difference in customers’ lives.

Nice To Haves

Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and the ability to effectively perform all store functions.
Proper telephone etiquette.
Maintain a professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products and safely operate the company vehicle.
Clean and certify returned merchandise.

Benefits

On-demand access to earned pay between paydays through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one additional day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with access to mental health resources, life coaching, and other resources for covered family members.
Employee Purchase Program.
Performance-based incentive pay.