Customer Accounts Advisor

Aarons•Round Rock, TX

About The Position

Aaron’s Customer Accounts Advisors coach customers and drive payment collections and lease agreement renewals. They understand lease agreement benefits and work to ensure customers are satisfied with their products. The role builds customer relationships by phone and face-to-face, helping customers move toward ownership of their merchandise. The position supports the Customer Accounts Manager in reaching revenue and renewal goals, maintaining accurate account records, and managing collections and renewals. It also includes assisting with merchandise returns and deliveries, maintaining route and maintenance sheets, loading and securing products, operating a company vehicle, and cleaning and certifying returned merchandise. The pay range is $14.75 to $15.50 per hour, with eligibility for performance-based incentive pay. Benefits vary based on full-time or part-time status.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Must be able to be DOT certified if required at the position’s location in the United States.
Ability to work a schedule of hours varying from 8:00 am to 9:00 pm.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with appropriate equipment and/or another associate.
Passion for making a positive difference in customers’ lives.

Nice To Haves

Retail or customer service experience.
High School diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting customers with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products and safely operate the company vehicle.
Clean and certify returned merchandise.
Uphold the Aaron’s brand and protect company assets.

Benefits

On-demand pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program, including access to mental health resources and life coaching for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay.