Customer Accounts Advisor

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Tyler, TX

About The Position

Aaron’s Customer Account Advisors coach customers by driving payment collections and lease agreement renewals. They explain the benefits of lease agreements, help ensure customers are satisfied with their products, and build relationships by phone and in person to help customers move closer to ownership. The role also supports store revenue and renewal goals, merchandise handling and deliveries, and safe operation and maintenance of a company vehicle. Aaron’s describes its workplace as team-oriented, high-energy, and recognition-based, with competitive pay and benefits. The company sells and leases specialty items including furniture, consumer electronics, home appliances, and accessories in the United States and Canada.

Requirements

In the United States, be at least 21 years old and hold a valid state driver’s license while complying with the Company’s Driver Qualification Policy, including having a satisfactory motor vehicle record.
In Canada, be at least 18 years old.
Meet Department of Transportation requirements to obtain certification in states where it is required (United States).
Be able to work a schedule of hours varying from 8 a.m. to 9 p.m.
Be able to lift up to 50 pounds without assistance and up to 300 pounds with the assistance of a dolly.
Have excellent interpersonal and communication skills.
Have high energy and the ability to effectively perform store functions and multitask.
Demonstrate proper telephone etiquette.
Have proficient computer skills.
Connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations.
Have strong multitasking, organizational, negotiation, and persuasion skills.

Nice To Haves

Two years of retail or customer service experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Maintain customer accounts, update customer information in the store computer system, and document payment appointments.
Contact customers who have not renewed lease agreements, including through home visits and phone calls.
Explain and sell customers on the benefits of making timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify personally returned merchandise in the Quality Assurance Center.
Complete and maintain the weekly vehicle maintenance sheet and daily route sheets.
Load, secure, and protect products in a company vehicle.
Safely operate a company vehicle.
Assist the Sales Team as needed.
Perform other reasonable duties requested by management.
Uphold the Aaron’s brand, protect company assets, and maintain a professional appearance.