Customer Accounts Advisor
About The Position
Aaron’s Customer Accounts Advisors coach customers and support their progress toward owning their merchandise. They drive payment collections and lease agreement renewals by explaining lease benefits and ensuring customers are satisfied with their products. The role involves building customer relationships by phone and face-to-face, maintaining account information, and supporting store revenue and renewal goals. Advisors may contact customers with expired or unrenewed agreements by phone or make home visits as required. They also assist with returns and deliveries, maintain route and maintenance records, handle returned merchandise, and operate the company vehicle safely.
Requirements
- Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
- Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
- Must be able to be DOT certified if required at the position’s location in the United States.
- Able to work varying hours between 8:00 a.m. and 9:00 p.m.
- Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy and listen attentively.
- Ability to explain information clearly and handle difficult conversations.
- Strong multitasking, organizational, negotiation, and persuasion skills.
- Uphold the Aaron’s brand and protect company assets.
- Passion for making a positive difference in customers’ lives.
Nice To Haves
- Retail or customer service experience.
- High school diploma, GED, or equivalent.
- High energy and the ability to effectively perform all store functions.
- Proper telephone etiquette.
- Professional appearance.
Responsibilities
- Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build strong customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Assist with merchandise returns and guest deliveries as directed by management.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure products, and safely operate the company vehicle.
- Clean and certify returned merchandise.
Benefits
- On Demand Pay through Dayforce Wallet.
- Career advancement opportunities.
- Paid time off, including vacation, sick time, and holidays.
- Sunday off plus one additional day off during the week.
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Accounts (United States only).
- 401(k) plan with contribution matching (United States only).
- Employee Assistance Program with access to mental health resources, life coaching, and other services for team members and covered family members.
- Employee Purchase Program.
- Performance-based incentive pay eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
