Customer Accounts Advisor

Aarons•Vicksburg, MS

13d

About The Position

Aaron’s Customer Accounts Advisors coach customers and drive payment collections and lease agreement renewals. They explain lease benefits, help ensure customers are satisfied with their products, and build customer relationships by phone and face-to-face to support customers’ progress toward owning their merchandise. The role assists the Customer Accounts Manager with revenue and renewal goals, maintains account records, manages collections and renewals, and supports merchandise returns, deliveries, and related store and vehicle tasks. The position pays $12.25 to $13.00 per hour and is eligible for performance-based incentive pay. Benefits vary by full-time or part-time status and may include on-demand pay, career advancement opportunities, paid time off, medical, dental and vision insurance, savings accounts, a 401(k) with matching, an employee assistance program, and an employee purchase program. The schedule may vary between 8:00 a.m. and 9:00 p.m.; locations are open six days per week, with Sunday off and one additional day off during the week.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Uphold the Aaron’s brand and protect company assets.
Passion for making a positive difference in customers’ lives.
Meet the minimum age requirement: 21 in the United States or 18 in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Ability to be DOT certified if required at the position’s location in the United States.
Ability to work varying hours between 8:00 a.m. and 9:00 p.m.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.

Nice To Haves

Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products, and safely operate the company vehicle.
Clean and certify returned merchandise.

Benefits

On-demand pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one additional day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program, including access to mental health resources and life coaching for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay.