Customer Accounts Advisor
About The Position
Aaron’s Customer Accounts Advisors serve as coaches to customers, driving payment collections and lease agreement renewals by explaining lease agreement benefits and ensuring customers are satisfied with their products. They build relationships by phone and in person to help customers move closer to ownership of their merchandise. The role supports account and revenue goals, customer service, merchandise returns and deliveries, and safe product handling and vehicle operation. The position pays $12.75 to $13.50 per hour and is eligible for performance-based incentive pay. Employees work a schedule that may vary from 8:00 a.m. to 9:00 p.m. Locations are open six days per week; the schedule includes Sundays off and one other day off during the week. Physical requirements include lifting up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment or another associate.
Requirements
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy and listen attentively.
- Ability to explain information clearly and handle difficult conversations.
- Strong multitasking, organizational, negotiation, and persuasion skills.
- Uphold the Aaron’s brand and protect company assets.
- Passion for making a positive difference in customers’ lives.
- Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
- Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
- Ability to be DOT certified, if required in the location of the position (United States only).
- Ability to work a schedule of hours varying from 8:00 a.m. to 9:00 p.m.
- Ability to lift up to 50 pounds independently and up to 300 pounds assisted with appropriate equipment and/or another associate.
Nice To Haves
- Retail or customer service experience.
- High school diploma, GED, or equivalent.
- High energy with the ability to effectively perform all functions of the store.
- Proper telephone etiquette.
- Maintain a professional appearance.
Responsibilities
- Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build strong customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Assist with merchandise returns and guest deliveries as directed by management.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure products, and safely operate the company vehicle.
- Clean and certify returned merchandise.
Benefits
- On-demand pay through Dayforce Wallet.
- Career advancement opportunities.
- Paid time off, including vacation, sick time, and holidays.
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Accounts (United States only).
- 401(k) plan with contribution matching (United States only).
- Employee Assistance Program with access to mental health resources, life coaching, and more for employees and covered family members.
- Employee Purchase Program.
- Performance-based incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
