Customer Accounts Advisor

Aarons•Lakewood, CO

About The Position

Aaron’s Customer Accounts Advisors coach customers by driving payment collections and lease agreement renewals. They explain the benefits of lease agreements and work to ensure customers are satisfied with their products. The role builds customer relationships over the phone and face-to-face to help customers move toward ownership of their merchandise. The Customer Accounts Advisor helps the Customer Accounts Manager meet revenue and renewal goals, maintains account records, supports collections and renewals, and assists with merchandise returns and deliveries. The role also includes preparing and securing products, operating the company vehicle, and cleaning and certifying returned merchandise.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong multitasking, organizational, negotiation, and persuasion skills.
Passion for making a positive difference in customers’ lives.
Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Ability to be DOT certified, if required at the location of the position (United States only).
Ability to work a schedule of hours varying from 8:00 a.m. to 9:00 p.m.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.

Nice To Haves

Retail or customer service experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all functions of the store.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Assist with merchandise returns and guest deliveries as directed by management.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure product, and safely operate the company vehicle.
Clean and certify returned merchandise.
Uphold the Aaron’s Brand and protect company assets.

Benefits

On-demand pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with access to mental health resources, life coaching, and other support for covered family members.
Employee Purchase Program.
Performance-based incentive pay.