Customer Accounts Advisor

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Alexandria, LA

11d•$12 - $13

About The Position

Aaron’s Customer Account Advisors serve as coaches to customers, driving payment collections and lease agreement renewals by explaining lease benefits and ensuring customer satisfaction with merchandise. They build relationships with customers by phone and face-to-face to help them move closer to ownership. The role supports account upkeep, customer outreach, renewal goals, merchandise handling and deliveries, vehicle and route documentation, and sales-team needs. The position offers an hourly salary range of $12.25 to $13.00 and is eligible for performance-based incentive pay. Aaron’s describes its workplace as team-oriented, high-energy, and recognition-based, with career training, advancement opportunities, and a benefits package. Benefits vary by full-time and part-time employment status.

Requirements

In the United States, be at least 19 years old, hold a valid state Driver’s License, and comply with the Company’s Driver Qualification Policy, including a satisfactory motor vehicle record; in Canada, be at least 18 years old.
Meet Department of Transportation requirements to obtain certification in required U.S. states.
Be able to work a schedule with hours varying from 8 a.m. to 9 p.m.
Be able to lift up to 50 pounds without assistance and up to 300 pounds with a dolly.
Have excellent interpersonal and communication skills.
Have high energy and the ability to perform store functions and multitask effectively.
Demonstrate proper telephone etiquette.
Have proficient computer skills.
Two years of retail or customer service experience is preferred.
A high school diploma or equivalent is preferred.

Nice To Haves

Two years of retail or customer service experience.
High school diploma or equivalent.

Responsibilities

Maintain customer accounts, update customer information in the store computer system, and document customer payment appointments.
Contact customers whose lease agreements have not been renewed, both during home visits and by phone.
Explain and sell customers on the benefits of timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify personally returned merchandise in the Quality Assurance Center.
Complete and maintain the weekly vehicle maintenance sheet and daily route sheets.
Load, secure, and protect products in the company vehicle.
Safely operate a company vehicle.
Assist the Sales Team as needed.
Perform other reasonable duties requested by management.
Uphold the Aaron’s brand and protect company assets.
Maintain a professional appearance.