Customer Account Specialist - Kansas City

通用磨坊股份有限公司•Kansas City, MO

4d•$71,300 - $107,000

About The Position

The Customer Account Specialist (CAS) supports the Mustangs Region Sales Team by accelerating General Mills sales at foodservice operators across Kansas and Western Missouri. The role sustains existing business and drives incremental sales and volume across K-12, Commercial, Lodging, Healthcare, Colleges & Universities, Military, and Business & Industry channels. The CAS sells the company’s front-of-house and back-of-house product portfolio, develops partnerships with foodservice operators, and records sales activity in Salesforce. The CAS works with an Account Executive and fellow CAS team members to provide product expertise, share competitive and industry insights, and create operator demand for new products through distributors. The role uses sales resources and data—including Salesforce, customer purchase data, Operator Volume Data, and Bid Tool Data—to plan activities and identify business opportunities. It also supports distributor and industry events, including food shows, distributor sales meetings, and School Nutrition Association events. The position is based in Kansas City, with a territory covering Kansas and Western Missouri. Travel and overnight stays may be required. Candidates should be entrepreneurial, curious, action-oriented, and willing to take ownership of their territory. Applicants must be authorized to work full-time in the United States; international relocation and international remote work outside the U.S. are not considered.

Requirements

High school diploma or GED and at least 1 year of relevant food sales, food service, or other relevant food experience.
Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong interpersonal, communication, and problem-solving skills.
Demonstrated ability to collaborate and succeed as part of a team.
Self-motivated and disciplined, with the ability to maintain workload from a remote office.
Currently authorized to work in the United States on a full-time basis.
Must meet the minimum age qualification of 18 years.

Nice To Haves

At least 2 years of direct foodservice experience working with distributors and operators.
Local knowledge of the market.
Experience with customer management tools such as Salesforce.

Responsibilities

Sustain existing business and drive new, incremental sales volume in the assigned territory.
Sell General Mills products to foodservice customers across the territory’s focus channels and achieve assigned territory volume growth targets.
Collaborate with the Account Executive and CAS peers to create operator demand for new products through distributors, including Sysco KC, US Foods KC, SGC, Graves Foods, and PFG.
Research customers using Salesforce, purchase data, Google, customer websites and social media, and local expertise to prepare for sales opportunities and calls.
Use marketing and trade resources to address customer objections, close sales, and drive growth.
Partner with distributor sales representatives (DSRs) to educate them about products and enable them to sell to their customers.
Use Salesforce, Operator Volume Data, Bid Tool Data, and other General Mills data sources to identify and close opportunities.
Use Salesforce daily to manage and grow the business; meet or exceed 16 in-person sales visits per week, complete 100% of Core 74 Opportunities determined per half-year, and meet the assigned territory volume growth target.
Develop, plan, and execute a strategic call pattern that maximizes sales call coverage, with a minimum of 16 in-person calls per week.
Demonstrate product knowledge through at-home and on-site sample preparation and baking across product platforms.
Support distributor and industry events, including industry events, distributor food shows, and distributor sales meetings.