Customer Account Manager - Topeka, Kansas

Advance Auto Parts • Topeka, KS

1d

About The Position

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the sale of automotive products to automotive repair shops and other commercial businesses for repair or distribution. The CAM is expected to inspire the team, help customers succeed, and grow the business and profitability with integrity. The position supports assigned commercial accounts and works with store and district personnel to meet customer needs and business goals. The role is eligible for sales commission based on individual or store performance.

Requirements

• Proven sales track record with 3–5 years of related selling experience.
• Working knowledge of Advance products and services and the ability to market them to meet customer needs.
• Working knowledge of the APAL system, including Inventory Management and processing Commercial account paperwork.
• Working knowledge of automotive systems and the traditional automotive aftermarket.
• Ability to speak and write English and communicate effectively and build strong relationships with customers, peers, and upper management.
• Strong presentation, verbal, and written communication skills, including the ability to write reports, business correspondence, and procedural manuals.
• Ability to use Microsoft Word and Excel effectively.
• Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, such as profit and loss statements.
• Ability to think strategically, analyze issues and options, and manage and facilitate change effectively.
• Ability to work a range of days, evenings, and weekends as needed.
• Ability to travel overnight occasionally.
• High school diploma or GED.
• Valid driver’s license and fleet safety certification.
• Ability to meet the physical demands of the job, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

• Spanish language skills.
• Associate’s degree or equivalent from a two-year college or technical school.
• ASE certification.
• Microsoft PowerPoint skills.

Responsibilities

• Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts.
• Implement new Commercial Sales programs and support existing programs.
• Visit assigned accounts, make sales calls, develop approaches to position products, services, or ideas, and identify and meet commercial customers’ needs.
• Maintain a database of account sales call activity.
• Communicate regularly with the Store Team to ensure customer expectations regarding product availability, accuracy, and delivery timelines are realistic and met.
• Provide business partners with competitive information, merchandising suggestions, and other feedback to strengthen the company’s market position.
• Partner in developing and retaining Commercial Parts Pros to support internal growth and career opportunities.
• Assist with other functions as assigned or needed, including cleaning, organizing, stocking, operating POS equipment, and loading or unloading trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED