Credits & Collections Customer Account Executive (960)

ABC Supply Co. Inc. • Beloit, WI

7d

About The Position

ABC Supply is seeking a Customer Account Executive for its Customer Financial Services Department in Beloit, Wisconsin. The role’s primary objective is to maximize collections and minimize bad-debt write-offs within an assigned collection zone, while following company credit policy and supporting regional business objectives. The position establishes effective working relationships with customers and ABC Supply colleagues, including Branch Managers, Sales Personnel, Region Team Members, NSC support personnel, and other Customer Financial Services team members.

Under the direction of the Customer Financial Services Director and/or Manager, the Customer Account Executive manages a portfolio averaging approximately 3,000 accounts with exposure exceeding $30 million. The role includes collection activity, credit and lien-related recommendations and actions, dispute resolution, payment issue follow-up, account escalation, portfolio reporting, and collaboration with Branch Managers on receivables and payment plans.

Requirements

• Two years of experience in commercial credit and collections, or equivalent experience as applicable to the preferred education qualification.
• Basic knowledge of effective collection practices, collection laws, and construction liens and bonds.
• Good communication skills.
• Knowledge of Windows, Excel, Access, and Outlook.
• Effective negotiation skills.

Nice To Haves

• Bachelor’s degree in Business Administration or Finance, or equivalent experience.

Responsibilities

• Assume direct collection responsibility for a collection zone averaging approximately 3,000 accounts with exposure in excess of $30 million.
• Recommend suspension of credit privileges to Branch Managers and, using discretion, elevate disagreements to the Customer Financial Services Manager.
• Ensure that all necessary steps are taken to preserve lien and bond rights where necessary.
• Execute lien waivers, or approve a Branch Manager’s execution of lien waivers, using discretion.
• Assist in resolving customer disputes affecting payment and, where appropriate, contact Inspyre Solutions to open a file.
• Notify A/R Associates and Branch Managers of payment misapplication issues and ensure timely resolution.
• Elevate complex collection situations in excess of $50,000 to the Customer Financial Services Manager, using discretion.
• Recommend placement of accounts with third-party agencies or attorneys.
• Report the status of the assigned portfolio to the Customer Financial Services Director or Manager and the Branch Manager.
• Negotiate payment arrangements with distressed debtors with approval from the Branch and the Customer Financial Services Director or Manager.
• Assist Branch Managers in developing effective action plans to maintain accounts receivable aging at a satisfactory level and condition.
• Perform other similar duties as assigned.

Benefits

• Health, dental, and vision coverage, eligible after 60 days, with low out-of-pocket costs.
• 401(k) with generous company match, eligible after 60 days and immediately vested.
• Employer-paid employee assistance program.
• Employer-paid short-term and long-term disability.
• Employer-paid life insurance.
• Flexible spending.
• Paid vacation.
• Paid sick days.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed