Account Retention Specialists - Collections & Customer Solutions

MAJIK Rent To Own • Lewisburg, PA

4d

About The Position

Majik is hiring Account Retention Specialists for collections and customer solutions. The role focuses on managing customer accounts, helping keep them current, and resolving concerns while maintaining company standards. The position includes customer communication and payment processing both in-store and in the field, with local travel for customer visits. No rent-to-own experience is required; training is provided. The role offers a starting wage of $16 or more per hour, monthly bonus potential, and opportunities for career advancement.

Requirements

• High school diploma or GED.
• Strong communication and conflict-resolution skills.
• Highly organized, with attention to detail.
• Self-motivated, accountable, and results-driven.
• Comfortable using systems to manage accounts.
• Valid driver’s license with an insurable driving record.
• Willingness to travel locally for customer visits.
• Ability to lift up to 25 lbs, with assistance for heavier items.

Nice To Haves

• At least 1 year of experience in collections, retail, or customer-focused roles is preferred.
• Bilingual candidates may earn additional pay.

Responsibilities

• Own customer accounts and proactively work to keep them current.
• Analyze account activity and determine appropriate solutions.
• Communicate with customers, references, and landlords.
• Collect and accurately process payments in-store and in the field.
• Maintain accurate documentation and account records.
• Manage field visits professionally and efficiently.
• Resolve customer concerns while protecting company standards.
• Meet and exceed performance goals related to collections and retention.

Benefits

• Monthly bonus potential
• Three weeks of paid time off
• Paid holidays
• 401(k) with company match up to 6%
• Low-cost medical, dental, and vision coverage
• Employee discounts and loyalty rewards
• Career advancement opportunities, with promotions from within
• Weekly pay
• Reimbursement toward home and vehicle purchases after one year

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED