Account Retention Specialists - Collections & Customer Solutions

MAJIK Rent To Own • Lewisburg, PA

4d • $16 - $20

About The Position

Majik is hiring Account Retention Specialists for its Collections & Customer Solutions team. The role focuses on building customer relationships, keeping accounts current, analyzing account activity, and finding appropriate solutions. The company provides training for candidates without rent-to-own experience and offers career growth opportunities, including promotion from within. Spanish-speaking and other bilingual candidates may earn additional pay.

Requirements

• High school diploma or GED.
• Strong communication and conflict resolution skills.
• Highly organized, with attention to detail.
• Self-motivated, accountable, and results-driven.
• Comfortable using systems to manage accounts.
• Valid driver’s license with an insurable driving record.
• Willingness to travel locally for customer visits.
• Ability to lift up to 25 pounds, with assistance for heavier items.

Nice To Haves

• At least 1 year of experience in collections, retail, or customer-focused roles.
• Bilingual ability; bilingual candidates may earn additional pay.

Responsibilities

• Own customer accounts and proactively work to keep them current.
• Analyze account activity and determine appropriate solutions.
• Communicate with customers, references, and landlords.
• Collect and process payments accurately, both in-store and in the field.
• Maintain accurate documentation and account records.
• Manage field visits professionally and efficiently.
• Resolve customer concerns while protecting company standards.
• Meet and exceed performance goals related to collections and retention.

Benefits

• Up to $18 per hour plus monthly bonus potential.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match up to 6%.
• Low-cost medical, dental, and vision coverage.
• Employee discounts and loyalty rewards.
• Career advancement opportunities, with promotions from within.
• Weekly pay.
• Reimbursement toward home and vehicle purchases after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED