Loan Servicing Account Solutions - Collections

Regions • Hattiesburg, MS

1d • $33,975 - $40,446 • Hybrid

About The Position

At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past-due customer accounts. The role focuses on addressing early delinquencies, helping customers find repayment solutions, and minimizing company interest losses. The position is based in Hattiesburg, Mississippi, and requires proximity to Hattiesburg. Training is conducted onsite; after successful completion of training, employees may transition to a hybrid schedule, subject to business needs and performance expectations. Team members with reliable home internet typically work from home two days per week, including their scheduled late-night shift day and Fridays. Associates working on Saturday also work remotely on their assigned Saturday shift.

During training, the schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., with full attendance expected throughout training and onboarding. After training, work is scheduled Monday through Friday between 7:30 a.m. and 6:00 p.m., with one evening per week required until 8:00 p.m. and one Saturday per month from 8:00 a.m. to 12:00 p.m. The role tracks working time and is eligible for overtime for hours worked beyond 40 per week under the Fair Labor Standards Act. It is also eligible for a formulaic incentive plan based on performance against defined metrics and goals.

Regions describes its benefits package as flexible and comprehensive. Benefits listed include paid vacation and sick time, a 401(k) with company match, medical, dental and vision benefits, disability benefits, a health savings account, a flexible spending account, life insurance, parental leave, an employee assistance program, and an associate volunteer program.

Requirements

• High school diploma or GED.
• Pass any assessment associated with the position.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Proficiency in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organizational skills.
• Full attendance throughout the training and onboarding period.
• Reliable home internet connection for the described hybrid work arrangement.

Nice To Haves

• Ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience.
• Experience discussing past-due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives.
• Strong ability to review account information, document customer interactions, and accurately complete files, payments, and records.
• Demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines.

Responsibilities

• Call customers regarding early-delinquency account statuses.
• Work with customers to resolve account delinquency while minimizing company interest losses.
• Implement repayment plans as necessary and collect delinquent payments.
• Ensure files and paperwork are properly and accurately completed.
• Comply with risk management programs, rules and regulations, and cybersecurity practices.
• Identify opportunities for and support process improvements, applying disciplined change management practices.
• Contact outside parties as needed to collect or clarify documentation.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical benefits
• Dental benefits
• Vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Formulaic incentive plan based on performance against defined metrics and goals
• Overtime eligibility for hours worked in excess of 40 per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED