Loan Servicing Account Solutions - Collections

Regions Bank • Hattiesburg, MS

1d • Hybrid

About The Position

The Loan Servicing Account Solutions Specialist at Regions conducts inbound and outbound calls to resolve delinquency status on past-due customer accounts. The role focuses on early delinquency accounts and on resolving delinquencies while minimizing company interest losses. The specialist may establish repayment plans and collect delinquent payments, maintain accurate files and paperwork, and contact outside parties to collect or clarify documentation. The position also requires compliance with risk management programs, rules, regulations, and cybersecurity practices, as well as supporting process improvements and disciplined change management.

The job is based in Hattiesburg, Mississippi, and requires proximity to Hattiesburg. Training is onsite, Monday through Friday, 7:30 AM to 4:30 PM, with full attendance expected during training and onboarding. After training, the schedule is Monday through Friday between 7:30 AM and 6:00 PM, with one evening per week until 8:00 PM and one Saturday per month from 8:00 AM to noon. After successful training, employees may move to a hybrid schedule, generally working from home two days per week if they have reliable home internet. Hybrid schedules depend on business needs and performance expectations.

The position is full-time, overtime-eligible for hours worked over 40 in a week, and eligible for a formulaic incentive plan. The stated job range target minimum is $33,975 annually, with a median of $40,446; compensation may vary based on individual and location-related factors.

Requirements

• High school diploma or GED.
• Pass any assessment associated with the position.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Proficiency in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organizational skills.

Nice To Haves

• Ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience.
• Experience discussing past-due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives.
• Strong ability to review account information, document customer interactions, and ensure files, payments, and records are completed accurately.
• Demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines.

Responsibilities

• Conduct inbound and outbound calls to resolve delinquency status on past-due customer accounts.
• Contact customers about early delinquency account statuses.
• Work with customers to resolve delinquencies while minimizing company interest losses.
• Establish repayment plans as needed and collect delinquent payments.
• Ensure files and paperwork are properly and accurately completed.
• Comply with risk management programs, rules and regulations, and cybersecurity practices.
• Identify and support process improvements and apply disciplined change management practices.
• Contact outside parties when needed to collect or clarify documentation.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical benefits
• Dental benefits
• Vision benefits
• Disability benefits
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Parental leave
• Employee Assistance Program
• Associate Volunteer Program
• Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED