Account Retention Specialists - Collections & Customer Solutions

MAJIK Rent To Own • Shenandoah, PA

3d • $16 - $20

About The Position

Majik is hiring Account Retention Specialists for collections and customer solutions. The role focuses on building customer relationships, keeping accounts current, identifying appropriate solutions, collecting payments, maintaining accurate records, and resolving customer concerns while upholding company standards. No rent-to-own experience is required; training is provided. Spanish-speaking candidates are welcome, and bilingual candidates may earn additional pay.

This is a full-time position with a 40-hour, five-day workweek. The schedule includes required Saturday work; schedules may vary based on business needs. The role includes local travel for customer visits and may involve lifting up to 25 pounds, with assistance for heavier items.

Requirements

• High school diploma or GED.
• Strong communication and conflict resolution skills.
• Highly organized with attention to detail.
• Self-motivated, accountable, and results-driven.
• Comfortable using systems to manage accounts.
• Valid driver’s license with an insurable driving record.
• Willingness to travel locally for customer visits.
• Ability to lift up to 25 pounds; assistance is available for heavier items.

Nice To Haves

• One or more years of experience in collections, retail, or customer-focused roles is preferred.
• Bilingual ability may qualify candidates for additional pay.

Responsibilities

• Own customer accounts and proactively work to keep them current.
• Analyze account activity and determine appropriate solutions.
• Communicate with customers, references, and landlords.
• Collect and accurately process payments in-store and in the field.
• Maintain accurate documentation and account records.
• Manage field visits professionally and efficiently.
• Resolve customer concerns while protecting company standards.
• Meet and exceed performance goals related to collections and retention.

Benefits

• Earn up to $18 per hour plus monthly bonus potential.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match of up to 6%.
• Low-cost medical, dental, and vision coverage.
• Employee discounts and loyalty rewards.
• Career advancement opportunities, with promotions from within.
• Weekly pay.
• Reimbursement toward home and vehicle purchases after one year.
• Additional pay may be available for bilingual candidates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED