Account Retention Specialists - Collections & Customer Solutions

MAJIK Rent To Own • Shenandoah, PA

2d

About The Position

Majik is hiring Account Retention Specialists for collections and customer solutions. The role focuses on owning customer accounts, keeping them current, finding appropriate solutions, collecting payments, and resolving customer concerns while maintaining company standards. The company provides training for candidates without rent-to-own experience and describes opportunities for career growth and advancement.

Requirements

• High school diploma or GED.
• Strong communication and conflict-resolution skills.
• Highly organized, with attention to detail.
• Self-motivated, accountable, and results-driven.
• Comfort using systems to manage accounts.
• Valid driver's license with an insurable driving record.
• Willingness to travel locally for customer visits.
• Ability to lift up to 25 lbs, with assistance for heavier items.

Nice To Haves

• At least 1 year of experience in collections, retail, or customer-focused roles is preferred.
• Bilingual candidates may earn additional pay.

Responsibilities

• Own customer accounts and proactively work to keep them current.
• Analyze account activity and determine appropriate solutions.
• Communicate with customers, references, and landlords.
• Collect and accurately process payments in-store and in the field.
• Maintain accurate documentation and account records.
• Manage field visits professionally and efficiently.
• Resolve customer concerns while protecting company standards.
• Meet and exceed performance goals related to collections and retention.

Benefits

• Monthly bonus potential.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match up to 6%.
• Low-cost medical, dental, and vision coverage.
• Employee discounts and loyalty rewards.
• Career advancement opportunities, with promotion from within.
• Weekly pay.
• Reimbursement toward home and vehicle purchases after one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED