Account Retention Specialists - Collections & Customer Solutions

MAJIK Rent To Own • Huntingdon, PA

5d

About The Position

Majik is hiring Account Retention Specialists for collections and customer solutions. The role focuses on managing customer accounts, keeping accounts current, finding appropriate solutions, collecting payments, and resolving customer concerns while maintaining company standards. Majik provides training for candidates without rent-to-own experience and promotes career growth and advancement from within. Bilingual candidates may earn additional pay.

The position is listed as full-time or part-time. The schedule description specifies full-time at 40 hours per week across five days, with Saturday required; schedules may vary based on business needs. Starting pay is $16 or more per hour, with the opportunity to earn up to $18 per hour plus monthly bonuses.

Requirements

• High school diploma or GED.
• Strong communication and conflict-resolution skills.
• Highly organized, with attention to detail.
• Self-motivated, accountable, and results-driven.
• Comfort using systems to manage accounts.
• Valid driver’s license with an insurable driving record.
• Willingness to travel locally for customer visits.
• Ability to lift up to 25 lbs, with assistance for heavier items.

Nice To Haves

• One or more years of experience in collections, retail, or customer-focused roles is preferred.
• Bilingual candidates may earn additional pay.
• Rent-to-own experience is not required; training is provided.

Responsibilities

• Own customer accounts and proactively work to keep them current.
• Analyze account activity and determine appropriate solutions.
• Communicate with customers, references, and landlords.
• Collect and accurately process payments in-store and in the field.
• Maintain accurate documentation and account records.
• Manage field visits professionally and efficiently.
• Resolve customer concerns while protecting company standards.
• Meet and exceed performance goals related to collections and retention.

Benefits

• Monthly bonus potential
• Three weeks of paid time off
• Paid holidays
• 401(k) with company match up to 6%
• Low-cost medical, dental, and vision coverage
• Employee discounts and loyalty rewards
• Career advancement opportunities and promotion from within
• Weekly pay
• Reimbursement toward home and vehicle purchase after one year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED