Supv, Custodial Services - Emory Campus Services

Emory•Atlanta, GA

3d•Onsite

About The Position

The Custodial Supervisor oversees and delivers quality, reliable custodial services to academic, administrative, and residential units across Emory University’s campuses. The role supports departmental strategy and operations, supervises custodial staff, monitors service quality, and coordinates programs, routines, schedules, workloads, and resources. The position works in person at an Emory University location; remote work is not an option. The stated schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m.

Requirements

High school diploma or equivalent.
Five years of related experience, including at least one year in a lead or supervisory role.
Experience preferably gained in a large and complex organization.
Excellent interpersonal and written communication skills.
Knowledge of Microsoft Office software, with proficiency in Word, Excel, and Outlook.
A valid Georgia driver's license and an insurable driving record may be required.

Nice To Haves

At least two years of college coursework is preferred.

Responsibilities

Support the programmatic and operational strategy for achieving departmental goals.
Directly supervise staff delivering custodial services and ensure facilities are cleaned efficiently and effectively.
Conduct daily quality assessments to confirm service delivery meets established Service Level Agreements.
Assist the Manager in developing priorities to achieve departmental objectives.
Manage unit workload to ensure timely, quality responses to service requests and allocate resources effectively during peak demand.
Administer performance standards and productivity measures to track progress and customer satisfaction.
Assess performance against established standards and apply corrective measures as required.
Coordinate the development and implementation of custodial programs, routines, and schedules.
Analyze feedback and adjust programs, schedules, and service requirements accordingly.
Work with the Manager and other Facilities Management managers and supervisors to coordinate and maximize service delivery.
Promote a safe work environment.
Assist in managing parts and materials inventories to maintain adequate stock levels.
Participate in hiring, training, evaluation, development, and termination of staff as required.
Evaluate and make recommendations regarding equipment, supplies, and procedures.
Perform other related duties as required.