Supv, Custodial Services - Emory Campus Services

Emory University•Atlanta, GA

4d•Onsite

About The Position

The Custodial Supervisor oversees and delivers quality, reliable custodial services to academic, administrative, and residential units across Emory University campuses. The role supports departmental strategy and goals by supervising custodial staff, coordinating programs and schedules, assessing service quality, and allocating resources to meet service expectations and customer needs. The position is performed in person at an Emory University location; remote work is not an option. The scheduled shift is Monday through Friday, 6:00 a.m. to 2:30 p.m.

Requirements

High school diploma or equivalent.
Five years of related experience, including at least one year in a lead or supervisory role.
Excellent interpersonal and written communication skills.
Knowledge of Microsoft Office software and proficiency in Word, Excel, and Outlook.
A valid Georgia driver's license and an insurable driving record may be required.

Nice To Haves

Related experience in a large and complex organization.
At least two years of college coursework.

Responsibilities

Support the programmatic and operational strategy for achieving departmental goals.
Directly supervise staff delivering custodial services and ensure facilities are cleaned efficiently and effectively.
Conduct daily quality assessments to ensure service delivery meets the established Service Level Agreement.
Assist the Manager in developing priorities to achieve departmental objectives.
Manage unit workloads to ensure timely, quality responses to service requests and allocate resources effectively during peak demand.
Administer performance standards, productivity measures, and customer satisfaction tracking.
Assess performance against established standards and apply corrective measures as needed.
Coordinate the development and implementation of custodial programs, routines, and schedules.
Analyze feedback and adjust programs, schedules, and service requirements accordingly.
Work with the Manager and other Facilities Management managers and supervisors to coordinate services.
Promote a safe work environment.
Assist in managing parts and materials inventories to maintain adequate stock levels.
Participate in hiring, training, evaluating, developing, and terminating staff as required.
Evaluate and make recommendations regarding equipment, supplies, and procedures.
Perform other related duties as required.