Supv, Custodial Services - Emory Campus Services

Emory•Atlanta, GA

3d•Onsite

About The Position

The Custodial Supervisor oversees and delivers quality, reliable custodial services to academic, administrative, and residential units across Emory University campuses. This role supervises staff, coordinates custodial programs and schedules, and helps ensure service delivery meets established standards and customer expectations. The position works in person at an Emory University location; remote work is not an option. The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m. Emory may change the in-person work status with notice to the employee.

Requirements

High school diploma or equivalent.
Five years of related experience, including at least one year in a lead or supervisory role.
Excellent interpersonal and written communication skills.
Knowledge of Microsoft Office software, with proficiency in Word, Excel, and Outlook.
A valid Georgia driver's license and an insurable driving record may be required.

Nice To Haves

Experience in a large and complex organization is preferred.
At least two years of college coursework is preferred.

Responsibilities

Support programmatic and operational strategies for achieving departmental goals.
Directly supervise staff delivering custodial services and ensure facilities are cleaned efficiently and effectively.
Conduct daily quality assessments to confirm service delivery meets the established Service Level Agreement.
Assist the Manager in developing priorities to achieve departmental objectives.
Manage workload across the unit to ensure timely, quality responses to service requests, and allocate resources effectively during peak demand.
Administer performance standards and productivity measures to track progress and customer satisfaction.
Assess performance against established standards and apply corrective measures as needed.
Coordinate the development and implementation of custodial programs, routines, and schedules.
Analyze feedback and adjust programs, schedules, and service requirements accordingly.
Support the Manager and coordinate with managers and supervisors across Facilities Management to maximize service delivery.
Promote a safe work environment.
Assist in managing parts and materials inventories to maintain adequate stock levels.
Participate in hiring, training, evaluating, developing, and terminating staff as required.
Evaluate and make recommendations about equipment, supplies, and procedures.
Perform other related duties as required.