Supv, Custodial Services - Emory Campus Services

Emory Healthcare • Atlanta, GA

4d • $21 - $29 • Onsite

About The Position

The Custodial Supervisor oversees and delivers reliable, high-quality custodial services to academic, administrative, and residential units across Emory University campuses. The role directly supervises custodial staff, coordinates programs and schedules, allocates resources, monitors service quality and performance, and supports departmental operational goals. The position works in person at an Emory University location; remote work is not an option. The stated schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m.

Requirements

• High school diploma or equivalent.
• Five years of related experience.
• At least one year of experience in a lead or supervisory role.
• Excellent interpersonal and written communication skills.
• Knowledge of Microsoft Office software, with proficiency in Word, Excel, and Outlook.
• A valid Georgia driver's license and an insurable driving record may be required.

Nice To Haves

• Related experience in a large and complex organization.
• At least two years of college coursework.

Responsibilities

• Support programmatic and operational strategies for achieving departmental goals.
• Directly supervise staff delivering custodial programs and cleaning facilities efficiently and effectively.
• Conduct daily quality assessments to ensure services meet established Service Level Agreements.
• Assist the Manager in developing priorities to achieve departmental objectives.
• Manage workload across the unit to ensure timely, quality responses to service requests and allocate resources effectively during peak demand.
• Administer performance standards for client service expectations and productivity measures, tracking progress and customer satisfaction.
• Assess performance against established standards and apply corrective measures as required.
• Coordinate the development and implementation of custodial programs, routines, and schedules.
• Analyze feedback and adjust programs, schedules, and service requirements accordingly.
• Work with the Manager and other Facilities Management managers and supervisors to coordinate and maximize service delivery.
• Promote a safe work environment.
• Assist with managing parts and materials inventories to maintain adequate stock levels.
• Participate in hiring, training, evaluating, developing, and terminating staff as required.
• Evaluate and make recommendations about equipment, supplies, and procedures.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED