Custodial Account Manager

ABM US•Washington, DC

7d•$90,000 - $95,000

About The Position

The Account Manager oversees janitorial operations and client relationships for assigned customer accounts. The role ensures service excellence, contract compliance, employee engagement, safety performance, and financial results, and serves as the primary liaison between clients and operations teams. The Account Manager maintains customer satisfaction while achieving business objectives. The position pays $90,000–$95,000. The specific offer may vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package; the posting directs applicants to ABM’s benefits information for details.

Requirements

High school diploma or GED required.
At least 4 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
Proven experience managing client relationships and service delivery.
Strong leadership, organizational, and problem-solving skills.
Proficiency with Microsoft Office Suite and business management systems.
Ability to walk and inspect facilities for extended periods.
Ability to lift up to 40 pounds occasionally.
Frequent standing, bending, reaching, and climbing stairs.
Ability to work flexible schedules, including evenings, weekends, and holidays when necessary.

Nice To Haves

Associate's or bachelor's degree preferred.
Bilingual English/Spanish.
Knowledge of floor care, carpet care, green cleaning practices, and industry standards.
Experience with budgeting, labor management, and P&L accountability.

Responsibilities

Manage day-to-day janitorial operations for assigned customer accounts.
Develop and maintain client relationships through regular communication and site visits.
Ensure services meet contract specifications, company standards, and customer expectations.
Conduct routine quality inspections and implement corrective actions as needed.
Monitor account performance, customer satisfaction, and service metrics.
Recruit, hire, train, develop, and retain janitorial team members and supervisors.
Manage employee scheduling, staffing levels, attendance, and labor utilization.
Ensure compliance with company policies, client requirements, and safety regulations.
Investigate and resolve customer concerns, complaints, and service issues promptly.
Oversee inventory of cleaning supplies, equipment, and consumable products.
Manage operating budgets, labor costs, and account profitability.
Review payroll, labor hours, and operational reports for accuracy and efficiency.
Identify opportunities for service enhancements, contract growth, and additional revenue.
Coordinate special projects, floor care services, seasonal work, and emergency response activities.
Maintain accurate operational records and prepare management reports as required.