Account Manager - Custodial Services

UG2 • Hanover, MA

3d

About The Position

The Custodial Account Manager administers custodial services to maintain high standards of cleanliness, hygiene, and facility appearance cost-effectively. The role ensures professionalism, meets client needs, and supports a goal of 100% cleanliness and orderliness throughout the facility. The Manager develops and oversees preventive maintenance, custodial inspections and monitoring, best practices, and ongoing improvement of cleaning, maintenance, and operating methods.

The position oversees custodial equipment, supplies, inventory, contractors, and documentation, and supervises the custodial team, including hiring, training, and development. It also establishes quality assurance and quality control processes, oversees infrastructure assessments, and delivers service aligned with client and customer requirements.

UG2 is a privately held facility services company founded in 2012 and headquartered in Boston, Massachusetts. The company emphasizes innovation, excellence, continuous improvement, and client-focused service.

Requirements

• Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or a related field.
• 5–10 years of related experience in custodial management and/or training, or an equivalent combination of education and experience.
• Strong knowledge of floor care.
• Proven leadership skills and ability to engage and motivate a large team.
• High attention to detail and ability to identify and resolve problems promptly.
• Excellent communication skills for interacting with management, staff, clients, and customers at all levels.
• Responds promptly to customer needs and meets commitments.
• Adapts to changes in the work environment, manages competing demands, and handles frequent change, delays, or unexpected events.
• Ability to lift up to 50 pounds.
• Ability to work in various physical positions, including standing, sitting, walking, bending, and repetitive movement.

Responsibilities

• Oversee custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals, and ensure custodial operations run smoothly.
• Ensure an adequate inventory of supplies for facility operations.
• Direct and monitor custodial contractors to ensure they meet organizational standards and objectives.
• Maintain comprehensive, up-to-date documentation related to facility custodial operations.
• Supervise and manage custodial staff, including hiring, training, and development.
• Develop and implement quality assurance and quality control processes in line with best custodial practices and regulations.
• Oversee infrastructure assessments to ensure cleanliness and hygiene.
• Model exemplary leadership and uphold safety, quality, and service standards.
• Deliver and model UG2's commitment to excellent customer service.
• Develop and implement custodial programs aligned with client and customer demands and specifications.
• Engage with leaders, stakeholders, customers, visitors, and clients, and collaborate with other employees.
• Evaluate and improve cleaning, maintenance, and operational methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager