Manager Assistant Custodial Services

Boyd Gaming•Upper Merion Township, PA

About The Position

The Assistant Custodial Services Manager supports the Custodial Services Manager in the daily operation, supervision, and leadership of Environmental Services (EVS) activities. The role helps ensure cleanliness standards, safety procedures, and departmental goals are met while coaching and overseeing supervisors and staff. It combines hands-on operational support with administrative responsibilities to maintain guest-ready conditions across public areas.

Requirements

High school diploma or equivalent.
Minimum 2 years of supervisory experience in Environmental Services, custodial operations, or a similar field.
Excellent oral, written, and computer communication skills.
Strong attention to detail and sound judgment and decision-making skills.
Flexibility with schedule, including nights, weekends, and holidays.
Ability to work in a smoke-filled environment.
Ability to perform supervisors' and staff members' duties as required.
Must qualify for and maintain licensure as required by the Pennsylvania Gaming Control Board.

Nice To Haves

Some college.
Experience working in a large-scale cleaning operation.
Knowledge of Responsible Gaming Program standards.

Responsibilities

Assist the Custodial Services Manager with the ongoing management and coordination of EVS operations.
Participate in planning and implementing weekly supervisor meetings, quarterly staff meetings, and daily pre-shift meetings.
Train staff in cleaning procedures, equipment use, chemical safety, and departmental expectations.
Coach new team members to support onboarding and their transition to full productivity.
Help prepare work schedules and adjust staffing levels to meet operational needs and business volumes.
Monitor payroll, attendance records, and overtime, and report discrepancies as needed.
Ensure supervisors have current lists of required supplies and equipment, and verify equipment is cleaned, maintained, and properly stored.
Assist with interviewing, selecting, and onboarding new EVS team members.
Inspect casino areas, hotel public spaces, food and beverage outlets, streetscape, and administrative offices; identify and communicate deficiencies for corrective action.
Support cleaning supply inventory maintenance, including issuing inventory and preparing requisitions.
Arrange or coordinate cleaning equipment repairs and support preventive maintenance for public areas.
Partner with Engineering to communicate and resolve maintenance issues promptly.
Ensure chemical handling, dilution, storage, and safety procedures are followed.
Maintain compliance with OSHA standards, company policies, and Pennsylvania Gaming Control Board regulations.
Support cost-control efforts and departmental budget targets.
Provide hands-on cleaning support during peak periods, staff shortages, or special situations.
Maintain superior guest service standards and resolve guest concerns related to assigned areas.
Uphold corporate cleaning standards and ensure adherence to cleaning schedules and projects.
Perform related duties as assigned by management.