Manager Assistant Custodial Services
About The Position
The Assistant Custodial Services Manager supports the Custodial Services Manager in the daily operation, supervision, and leadership of Environmental Services (EVS) activities. The role helps ensure cleanliness standards, safety procedures, and departmental goals are met while providing coaching and oversight to supervisors and staff. It combines hands-on operational support with administrative responsibilities to maintain guest-ready conditions across public areas. The position supports staff training, scheduling, payroll and attendance monitoring, hiring and onboarding, inspections, inventory, equipment maintenance, safety compliance, cost control, and guest service. It may also provide hands-on cleaning support during peak periods, staff shortages, or special situations and perform related duties assigned by management.
Requirements
- High school diploma or equivalent.
- At least 2 years of supervisory experience in Environmental Services, custodial operations, or a similar field.
- Excellent oral, written, and computer communication skills.
- Strong attention to detail and sound judgment and decision-making skills.
- Flexibility to work nights, weekends, and holidays.
- Ability to work in a smoke-filled environment.
- Ability to perform the duties of supervisors and staff as required.
- Must qualify for and maintain licensure as required by the Pennsylvania Gaming Control Board.
Nice To Haves
- Some college education preferred.
- Experience in a large-scale cleaning operation strongly preferred.
- Knowledge of Responsible Gaming Program standards preferred.
Responsibilities
- Assist the Custodial Services Manager with the ongoing management and coordination of EVS operations.
- Participate in planning and implementing weekly supervisor meetings, quarterly staff meetings, and daily pre-shift meetings.
- Train staff in cleaning procedures, equipment usage, chemical safety, and departmental expectations.
- Coach new team members to support onboarding and transition to full productivity.
- Help prepare work schedules and adjust staffing levels to meet operational needs and business volumes.
- Monitor payroll, attendance records, and overtime, and report discrepancies as needed.
- Ensure supervisors receive current lists of required supplies and equipment; verify equipment is cleaned, maintained, and properly stored.
- Assist with interviewing, selecting, and onboarding new EVS team members.
- Conduct visual inspections of casino areas, hotel public spaces, food and beverage outlets, streetscape, and administrative offices; identify and communicate deficiencies for correction.
- Support cleaning supply inventory maintenance, including issuing inventory and preparing requisitions.
- Arrange or coordinate cleaning-equipment repairs and support preventive maintenance for public areas.
- Partner with Engineering to communicate and resolve maintenance issues in a timely manner.
- Ensure chemical handling, dilution, storage, and safety procedures are followed.
- Maintain compliance with OSHA standards, company policies, and Pennsylvania Gaming Control Board regulations.
- Support cost-control efforts and departmental budget targets.
- Provide hands-on cleaning support during peak periods, staff shortages, or special situations.
- Maintain guest service standards and resolve guest concerns related to assigned areas.
- Uphold corporate cleaning standards and ensure adherence to cleaning schedules and projects.
- Perform related duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
