Supervisor, Custodial Services

Wake Forest University • Winston Salem, NC

3d

About The Position

The Supervisor, Custodial Services, is responsible for custodial staff and their daily activities. The supervisor ensures the quality of work, professionalism, departmental concerns, timelines, work environment, and schedules meet departmental expectations. The role manages daily custodial cleaning operations under the direction of the Manager of Custodial Services, supports staffing and personnel management, and supervises staff while remaining responsible for their own work.

The supervisor works with faculty, staff, and students on housekeeping problems; monitors facility conditions; maintains reports and records; improves operational efficiency while adhering to budgets and timelines; and trains personnel in procedures and safety. The position may be designated as essential personnel and subject to recall outside normal working hours for campus emergencies, disasters, or other special needs. It is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University.

Requirements

• High school diploma or GED and two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Knowledge of carpet and floor maintenance techniques.
• English communication skills sufficient to perform the duties of the position.
• Proficiency with computers and relevant software, including email, or ability to learn quickly.
• Ability to operate standard custodial and floor/carpet equipment.
• Ability to understand and implement safety policies for chemical and equipment use.
• Ability to observe, assess, and record work, safety, and infection-control standards.
• Ability to meet the requirements of the University’s automobile insurance.
• Subject to recall after hours for campus emergencies, disasters, or other special needs as directed by management.

Nice To Haves

• Experience in floor care processes across all types of floor-care scenarios.

Responsibilities

• Manage daily custodial cleaning operations under the direction of the Manager of Custodial Services.
• Assist managers with staffing, personnel management, and operational scheduling.
• Assist the Manager of Custodial Services with counseling opportunities.
• Work with faculty, staff, and students experiencing housekeeping problems and report suggested corrective actions to the Manager of Custodial Services.
• Observe and report facility defects, deterioration, and wear through the work order system and management.
• Counsel personnel on job-related matters and assist in preparing counseling reports and evaluations.
• Continuously improve custodial operations in assigned buildings while adhering to budgets and timelines.
• Complete required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for routine and preventive maintenance.
• Pursue training and development opportunities and continuously build knowledge and skills.
• Contribute to a positive team spirit.
• Train personnel on proper procedures for project work and rapid-response issues, with a strong focus on safety.
• Ensure proper equipment use, chemical mixing, and compliance with safety rules and regulations.
• Supervise staff and may recommend personnel actions, including hiring and disciplinary actions.
• Perform other job-related duties reasonably assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED