Custodial Services Supervisor

Loyola Marymount University•Westchester, FL

About The Position

Under the general direction of the Facilities Management Manager, the Custodial Services Supervisor plans, coordinates, and directs custodial staff and cleaning of university buildings and facilities. The position recommends preventative maintenance, submits and monitors work orders, and provides customer service to help ensure campus facilities are safe, efficient, and supportive of the university’s physical environment. The supervisor oversees custodial employees, including hiring, development, performance management, scheduling, payroll approval, and staff communication. The role coordinates custodial maintenance and work orders through the department’s computerized maintenance management system (CMMS), supports safety practices, supplies and equipment management, and staffing for campus events. The supervisor also assists with capital-project recommendations, contractor and vendor proposals, contract administration, and the development of Facilities Management policies and procedures. The position requires at least five years of supervisory experience, a valid California driver’s license with a satisfactory DMV record, strong leadership and communication skills, and the ability to manage competing priorities in facilities occupied 24 hours a day. A bachelor’s degree or equivalent formal training and/or work experience in a university or hospitality setting is highly desirable. The supervisor must be able to respond to campus issues at any time; the shift may include weekends and evenings. The position is regular staff, with a salary range of $80,600 to $104,800, commensurate with education and experience. It may not be eligible for visa sponsorship now or in the future.

Requirements

A minimum of five years of previous supervisory experience.
A bachelor’s degree or equivalent formal training and/or work experience in a university or hospitality setting is highly desirable.
Knowledge of basic leadership and managerial skills for directing a skilled-labor team, including setting performance standards and monitoring performance.
Ability to establish and maintain effective working relationships with management, team members, vendors, and customers.
Computer proficiency, including effective use of Outlook, Word, and Excel.
Strong written and oral communication skills; ability to understand and follow directions and express ideas, suggestions, and recommendations effectively.
Ability to manage multiple conflicting priorities and strong organizational skills in facilities occupied 24 hours a day.
Ability to respond to campus issues at any time; shifts may include weekends and evenings.
Valid California driver’s license and maintenance of a satisfactory driving record as evidenced by the DMV.
Ability to meet the physical demands of the role, including frequent standing and walking and occasional lifting, carrying, and pushing up to 50 pounds, stooping, kneeling, and reaching high and low.
Commitment to upgrading job knowledge, skills, and abilities to keep abreast of regulation and policy changes.

Nice To Haves

Working knowledge of a computerized work order system and/or record-keeping systems.
Experience in building maintenance, construction, complex building systems, or project oversight.
General understanding of building trades, building codes, fire codes, Environmental Protection Agency requirements, and OSHA health and safety regulations.
Ability to read and interpret building and equipment plans, diagrams, architectural blueprints, and specifications.
Previous experience in custodial, commercial, or hospitality services.
Facilities Management certification.
Bilingual ability in English and Spanish.

Responsibilities

Directly supervise custodial staff, including recruitment, hiring, development, performance reviews, disciplinary action, and releases.
Schedule and supervise staff, including vacations, holidays, and overtime assignments.
Guide and develop team members through daily and recurring meetings, facilitate communication with customers, and keep the Manager informed.
Approve payroll for assigned staff and coordinate human resources and administrative matters as requested by the Facilities Management Manager.
Interface with other university departments as required.
Lead, enforce, and participate in workplace safety, including safe working conditions and proper use of tools, equipment, and personal protective equipment (PPE); follow applicable regulatory, university, and departmental safety guidelines.
Inspect, report, plan, assign, direct, evaluate, and supervise preventative and reactive custodial facilities maintenance.
Use the department’s CMMS to create, distribute, and track work orders for completion, quality, and customer satisfaction.
Coordinate staffing and support for special events, including athletics, summer conferences, academic activities, and other functions.
Assist the Manager in evaluating and recommending capital projects and asset renewal.
Request and review contractor and vendor proposals and work with project managers to administer contracts.
Assist the Manager with developing Facilities Management policies, processes, workflows, and procedures.
Maintain adequate PPE, supplies inventory, and equipment within approved budget guidelines.
Represent LMU and its community at professional associations and serve on committees as required.
Perform other duties as assigned or requested.
Exhibit behavior supporting the university’s mission, vision, and values; model professional, responsible, accountable, and ethical conduct; and demonstrate outstanding customer service.