Account Manager - Custodial Services

UG2•Hanover, NH

About The Position

The Custodial Account Manager administers custodial services to maintain high standards of cleanliness, hygiene, and facility appearance cost-effectively. The role ensures professional service that meets client needs and supports cleanliness and orderliness throughout the facility. The Manager develops and oversees preventive maintenance, custodial inspections and monitoring, and best practices, while evaluating and improving cleaning, maintenance, and operational methods. The position oversees custodial equipment, supplies, contractors, documentation, and staff, and develops quality assurance and quality control processes and custodial programs that meet client and customer specifications. It also oversees infrastructure assessments and models UG2's commitment to customer service, safety, quality, and service standards.

Requirements

Bachelor's degree or equivalent professional education in Facility Management, Business Administration, or a related field.
Minimum of 5–10 years of related experience in custodial management and/or training, or an equivalent combination of education and experience.
Strong knowledge of floor care.
Proven leadership skills and ability to engage and motivate a large team.
High attention to detail and ability to identify and resolve problems in a timely manner.
Excellent communication skills for interacting with all levels of management, staff, clients, and customers.
Respond promptly to customer needs and meet commitments.
Adapt well to changes in the work environment, manage competing demands, and handle frequent changes, delays, or unexpected events.
Ability to lift up to 50 pounds.
Ability to work in various physical positions, including standing, sitting, walking, bending, and repetitive movement.

Responsibilities

Oversee the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals, and ensure custodial operations run smoothly.
Ensure adequate inventory of supplies for facility operations.
Direct and monitor custodial contractors to ensure they meet organizational standards and objectives.
Maintain comprehensive, current documentation related to facility custodial operations.
Supervise and manage custodial staff, including hiring, training, and development.
Develop and implement QA/QC processes in line with best custodial practices and regulations.
Oversee infrastructure assessments to ensure cleanliness and hygiene.
Demonstrate leadership and uphold safety, quality, and service standards.
Deliver and model UG2's commitment to excellent customer service.
Develop and implement custodial programs aligned with client and customer demands and specifications.
Engage with leaders, stakeholders, customers, visitors, and clients, and collaborate with other employees.
Develop and oversee preventive maintenance, inspection, and monitoring programs, and evaluate and improve cleaning, maintenance, and operational methods.